Are you having issues accessing your JAMB CAPS portal? You’re not alone. Every year, thousands of candidates face login issues and panic because they cannot access their admission status or accept or reject offers. If you’re among those searching “Can’t login JAMB CAPS”, this comprehensive guide is for you.
In this blog post, we will explore the causes and step-by-step solutions to JAMB CAPS login problems for the 2025/2026 admission cycle. We’ll also guide you on how to check your admission status, reset your password, and navigate the portal effectively.
What is JAMB CAPS?
JAMB CAPS (Central Admissions Processing System) is an online platform introduced by the Joint Admissions and Matriculation Board (JAMB) to automate and streamline the admission process for Nigerian tertiary institutions. It allows UTME and DE candidates to:
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Monitor their admission status
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Accept or reject admission offers
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Upload O’level results
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Track institution decisions
However, despite its usefulness, many students report login issues each year. The good news? Most of these issues have simple fixes.
Why You Can’t Login to JAMB CAPS
Before rushing to fix the issue, it’s important to understand why you can’t login to JAMB CAPS in the first place. Here are the most common causes:
1. Incorrect Login Details
Most candidates enter the wrong email address or password used during JAMB registration. If the details don’t match the database, access will be denied.
2. Using an Incompatible Browser
JAMB CAPS is optimized for Chrome and Firefox, and it works best on desktop view. Trying to login on mobile or using a browser like Opera Mini may display a blank page or crash the portal.
3. Mobile View Error
If you’re using a phone, CAPS may show a blank page. That’s because the site is designed to work best in desktop mode.
4. Server Downtime or Maintenance
The CAPS portal (https://efacility.jamb.gov.ng) may be temporarily unavailable due to updates or overload, especially during peak admission seasons.
5. Incomplete JAMB Registration
If your JAMB registration wasn’t successful or not fully linked to your profile, CAPS access will be denied.
6. Technical Glitches from JAMB
Sometimes the problem is not from you — it’s from JAMB’s server. Glitches, bugs, or server overloads can cause temporary login failures.
How to Fix “Can’t Login JAMB CAPS” Problem [Tested Solutions]
Now that we know the possible reasons, let’s walk through the working solutions to fix your JAMB CAPS login issues.
1. Use the Correct Login Portal
Always visit the official portal:
Avoid fake links or unofficial websites. Only the official JAMB e-Facility portal will allow you to access CAPS.
2. Switch to Chrome or Firefox Browser
CAPS works best on Google Chrome or Mozilla Firefox. Avoid using:
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Opera Mini
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UC Browser
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In-app browsers (e.g. Facebook or Instagram browser)
For mobile users, make sure to enable desktop site view:
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On Chrome: Tap the three dots at the top-right > Select “Desktop site”
3. Enter Correct Login Details
Use the email address and password you used during JAMB registration. If you’ve forgotten them:
Reset Forgotten Password
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Click “Forgot Password?”
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Enter your registered email address
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Follow the reset link sent to your inbox
If you didn’t use a valid email during registration, you may need to visit a JAMB CBT center to update or retrieve your login details.
4. Clear Browser Cache and Cookies
Sometimes, your browser stores broken sessions that prevent successful login.
To clear browser data:
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On Chrome:
Go to Settings > Privacy > Clear browsing data
Check “Cookies” and “Cached images” > Tap Clear
Try reloading the portal after that.
5. Wait and Try Again (If It’s a Server Issue)
If the JAMB server is down or under maintenance, all you can do is wait. This usually happens:
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During heavy traffic (result release, admission list updates)
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When JAMB is updating its portal
Try accessing again during off-peak hours, like early morning or late night.
6. Use a Laptop or Desktop
For best results, open https://efacility.jamb.gov.ng on a laptop. This eliminates mobile compatibility problems and loads CAPS features properly.
How to Access JAMB CAPS Portal Step by Step (2025/2026)
Here’s a quick guide for checking admission status and accessing CAPS the right way:
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Login with your email and password
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On your dashboard, click “Check Admission Status”
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Then click “Access my CAPS”
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You will see:
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Admission status
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Accept/reject admission
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Institution/course offered
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O’level result upload status
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If the page is blank, switch to desktop view.
How to Link Email to JAMB CAPS (For 2025 Candidates Without Email)
If you registered for JAMB 2025 without an email, you can’t login CAPS until your email is linked.
To link email:
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Visit any JAMB CBT center
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Provide your JAMB registration number and preferred email
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They’ll update it for you on the JAMB database
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You’ll then receive login details via email
Now you can login to CAPS with the linked email.
Still Can’t Login to JAMB CAPS? Here’s What to Do
If you’ve tried everything and still can’t login, do the following:
Contact JAMB Support
Use the JAMB Support Ticket system:
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Login with your details
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Select your issue (e.g. “CAPS Login Error”)
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Submit a complaint and wait for a response
Visit JAMB CBT Center
Go to a JAMB-accredited center near you. They can:
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Help retrieve login credentials
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Link email if not linked
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Reset password
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Report errors to JAMB HQ directly
Common Questions About JAMB CAPS Login
Can I check my CAPS with phone?
Yes, but you must use Chrome or Firefox and switch to desktop site.
Why is CAPS showing “Welcome” and blank screen?
This is a display issue. You must enable desktop mode in your browser to see the full CAPS dashboard.
I forgot the email used in JAMB, what should I do?
Visit any JAMB CBT center to retrieve or change the email address linked to your profile.
Can I login CAPS without email?
No, your email is your username. You must link an email before accessing CAPS.
I accepted admission by mistake. What should I do?
Unfortunately, accepting admission is irreversible. If you accepted the wrong offer, visit JAMB or your institution for advice.
Tips to Avoid CAPS Login Issues in 2025/2026
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Always save your login credentials securely
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Use only official JAMB portals
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Avoid cyber cafes that enter wrong emails during registration
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Link your email as soon as possible after registration
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Use desktop mode on mobile for full access
Final Thoughts: Don’t Panic If You Can’t Login JAMB CAPS
If you’re stuck and thinking “I can’t login JAMB CAPS”, just breathe. 99% of the time, it’s a small issue like incorrect login details, mobile view error, or temporary server downtime.
Use this guide to troubleshoot and fix your login issues step by step. And if nothing works, contact JAMB or visit a CBT center — they’re there to help.
